OK, so you're a Trader and someone calls you on the phone for a quote.
They explain the job and you give them an estimate. Next thing you know, you've done the job, presented the invoice and suddenly you hear a...
"But you didn't say it would be this much on the phone."
Yep, it's the reality of consumer rights and new technology. Now everything you say can and WILL be held against you in case of dispute.
Jo Swinson, the Lib Dem business minister, said new laws would allow customers to enforce verbal agreements struck with everyone from builders to hairdressers.
Unveiling a consumer bill of rights, she said openly recording a conversation would make it easier to resolve disagreements with rogue traders that can end with court deadlock.‘Information from the person giving the service in advance of signing up to it, even if that information is verbal, will effectively be seen as part of the contract,’ she added.‘
It could be anyone providing a service, such as a photographer, hairdresser or a tradesman.
'If they say they will do something within a particular period of time, or they will use a particular brand of paint, type of wallpaper or brand of tiles – if they say something about how it will be done – you will be able to hold them to that.’
Do you get the feeling that everything is starting to stack up against the honest, hard-working tradesmen and women of this country?
Ok, it's fair enough to protect the public from rogue traders. But 99% of traders are good.
They do what they say they will. And if a job comes in as a bit higher in price than quoted on the phone...it's because there were extras that needed doing - for goodness sake, you can't be help liable for a quote when you haven't even seen what needs to be done! (Oh yes you can!).
What next, no-win, no-fee lawyers that will make a claim against traders for damages for not using the paint they said they would in the phone quote?
The solution for traders is quite simple. You should ensure that you record all the conversations you have on the phone with your prospective customers. It's simple to do with AdMeter's call recording function.
We can get you set up with a phone number that tracks all customer calls, sends you an alert if you miss a call for any reason (so you can get back to that enquiry) and it will track where those calls are coming from.
Your call recordings will be stored for you permanently and you'll be able to prove exactly what was said. We can even put a disclaimer on the front of any phone call you receive to help protect you from any spurious claims.
For example when someone calls you for a quote, we can ensure they hear a message which says, "All information given over the phone is subject to a written confirmation." That way you are protected and can speak freely.
To get AdMeter set up it's easy. There's no software required for your phone. Just tell us your existing phone number, we then get a unique number with all the clever stuff sorted and you promote this number in your advertising and website etc.
Call recording will protect you. Call tracking will help you get more clients. Speak to us about it and we'll set your good honest trading mind at rest.
The solution for traders is quite simple. You should ensure that you record all the conversations you have on the phone with your prospective customers. It's simple to do with AdMeter's call recording function.
We can get you set up with a phone number that tracks all customer calls, sends you an alert if you miss a call for any reason (so you can get back to that enquiry) and it will track where those calls are coming from.
Your call recordings will be stored for you permanently and you'll be able to prove exactly what was said. We can even put a disclaimer on the front of any phone call you receive to help protect you from any spurious claims.
For example when someone calls you for a quote, we can ensure they hear a message which says, "All information given over the phone is subject to a written confirmation." That way you are protected and can speak freely.
To get AdMeter set up it's easy. There's no software required for your phone. Just tell us your existing phone number, we then get a unique number with all the clever stuff sorted and you promote this number in your advertising and website etc.
Call recording will protect you. Call tracking will help you get more clients. Speak to us about it and we'll set your good honest trading mind at rest.
Call 0800 158 8802
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