The AdMeter Call Wall is intended for use in a call centre type environment or as a call centre type tool and allows for a live display of call information by day, week and month.
It's really useful as a visual guide to how many calls are coming in and this allows you to make decisions on how many people should be on the phones. When you see you've got lots of activity you can man up...when calls drop off you can re-assign staff on to other tasks...as you are serving callers it's a prime way of ensuring you are always doing it the right way..
Here's video of the Call Wall in action with some ideas how to use it.
How To Use Your Call Wall.
Accessing the Call Wall, (Single AdMeter system)
Select: Calls > Open Call Wall
The Call Wall page will now open. Note – all entries will be zero until a call is made to one of your AdMeter numbers, at which point the display will populate.
The left hand side of the display shows which campaign or promotion generated the call.
Accessing the Call Wall (Group Tool Users)
Select: Group Calls > Open Call Wall
The Call Wall page will now open. Note – all entries will be zero until a call is made to one of your AdMeter numbers, at which point the display will populate.
The difference here is that the left hand side of the display shows the volume of calls by each dealer within the group.
Using the Call Wall
It is suggested that you access the Call Wall via a separate system and even a different browser to your normal operating platform. This is because, whilst the Call Wall refreshes automatically and the call volumes will increase as they come in, if you navigate away from the page, when you return the data will be zeroed again until the next call arrives.
The Call Wall is not subject to the auto log out function of AdMeter which occurs after 15 minutes of inactivity so you can leave the Call Wall running all day with no interruptions.
It is available on both single system and on Group systems.
It is a distinct module and requires a role to be added to your system user details before you can access. If you don’t have the role or are unsure, please contact your account manager or email support@admeter.co.uk
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